FAQs

Simply open https://app.theclimatenetwork.earth in your browser, and click on the “Apply to join” link and fill out the application form with your details.  We’ll assess your application using our Eligibility criteria, and will notify you if your application is successful.  If you’re already a member then you will receive a unique link and confirmation email in your email inbox to verify your account application. 

If you’re based outside one of our chapter countries, unfortunately you are not eligible for a free membership and you’ll need to make payment before your account is active.

We collect information that helps us set up your account and help you get the most from the community.  We keep your data securely and never share your details without permission.

• Personal details: We ask for your name, email, phone number, password to set up your account.
• Gender and nationality: We ask for these details to help track and enhance the inclusiveness of our community.
• Where you live and work: Each community is localised by country, ensuring that content is relevant to where you live and work. Please enter the country where you primarily reside.
• Organisation & Role: Your organisation name, role, LinkedIn, and website help us verify the climate relevance of your work and assess eligibility.
• Industry & Expertise: Information about your organisation type, expertise, and climate focus allows us to match you with relevant opportunities.
• What do you need/want from this community: We display what you’re looking for on your profile so others can connect with you on relevant opportunities.

For organisations, we require some extra details to ensure proper setup and eligibility:

• Countries of Operation: Helps others see where your organisation is active.
• Company Registration & Address: Used to determine your membership tier eligibility.
• Finance Contact & PIN: Required for invoicing purposes.
• Administrator Details: The administrator must create their own individual profile on the platform.

The final section of your membership application form requires you to confirm the information you’ve provided in your application. This includes confirming that you will update crucial information if it changes in future.

In addition, this part of your application requires you to consent to TCN to store your provided details, occasionally sending you updates and communications, and making relevant introductions relevant to work as indicated by the information you give us at application, and in your profile updates. TCN will not share your personal data with third-parties, and will delete your records whenever you request it.

Finally, the form asks you to agree to being contacted directly by other members of the Network via this platform – this box is optional.

Individuals in our chapter countries can benefit from a free account, helping to keep our community inclusive and accessible. However, your membership benefits and platform access will be limited. Organisations and those located outside our Chapter countries need to pay for a premium account.

If you’re based in one of our chapter countries then we offer a 7-day free trial period to the Premium membership subscription so you can explore all the features. Your trial account is valid from the moment your application is approved, and will grant full access to platform features including:

• Accessing and viewing member profiles across all chapters
• Making introductions and connections with members
• Seeing event attendee lists
• Filtering the Members Directory and Community Feed to find relevant content

After 7 days your profile will revert to the free version unless you upgrade.  You can view our Membership Packages to learn more about benefits and prices.  If you’d like to upgrade please email info@theclimatenetwork.earth (we’re working on integrated payments!).

An organisation membership account is only available by application.  To apply, open https://app.theclimatenetwork.earth/org_onboarding in your browser, and fill out the application form with your organisation’s details.  Following the submission of your organisation account application, you will be automatically redirected to a brief form where you can add the name, contact details, and role for an individual working at your organisation who will act as the organisation administrator to manage its roster of individual members under your chosen membership plan.

We’ll assess your application using our Eligibility criteria, and will notify you if your application is successful.   

You’ll need to make payment before your account is active – our team will send you an invoice.  Once confirmed your organisation administrator will receive a confirmation email to activate your account.  The administrator will be able to use the platform as either an individual or representing your organisation.

The Community Feed is a platform feature that shows content posts submitted by fellow community members and from The Climate Network.

The Community Feed is the first screen you see after you log into your account – your homescreen, if you will!  If you are already logged in, but located on another Network screen, you can click on the “Community Feed” icon (the timer) at the top of the main navigation menu.

You can post 5 different types of content:

• Jobs: Share  available vacancies, consultancies, or other full-time or part-time employment postings relevant to the areas of expertise reflected within the Network
• Events: Share climate-related events that may interest fellow members. 
• Announcements: Post industry news, policy updates, blogs, press releases, or regulatory changes relevant to the community. 
• Publications: Share academic research, corporate whitepapers, government policies, regulations, non-licensed books, reports, or documentation relevant to climate action.
• Opportunities: Highlight ways for members to engage, such as partnerships, volunteering, grants, scholarships, courses, fellowships, mentoring, coaching, workshops, competitions, or funding opportunities. 

Posts appear in chronological order, so the latest updates will always appear at the top.

With Premium Membership, you get additional visibility for the posts that you share on the community feed:

• Feature your content on the TCN website to reach a wider audience beyond the platform.
• Selected posts will also be featured on TCN’s public social media channels

To share your updates or announcements:

1. Click the “Contribute” button at the top-right corner of the Community Feed.
2. Enter your content details.
3. Click “Submit” to share your post with the community.

Each post must include a:

• title
• category (Job, Publication, News, Opportunity, or Event), and
• an audience designation

Optional fields to enhance your post:

• description – Provide more details about your post.
• Climate theme tag & Chapter tag – Help others find your content easily.
• image, URLs, or files – Add visuals or links for more context.

Including these optional details makes your post easier to find and more engaging for the community!

You have two options when selecting your post’s audience that are designed to fit your needs:

1. Members Only: Your post is visible exclusively to the TCN member community.
2. Members + Website + Social: Your post will appear on the Community Feed, the TCN website, and TCN’s associated social media channels. Note that this is a Premium Tier designed to expand your content’s reach across multiple channels.

Yes, you can edit your community feed post after submitting it. However, TCN moderators reserve the right to edit or remove any posts that are inaccurate or not relevant to the community.

The Community Feed offers two main methods for finding content: a search bar for keyword-based searches and filter tools for narrowing down posts by specific criteria.  Both options are accessible from the page header.

Community Feed posts can be filtered by three main criteria:

• Climate thematic tag (e.g., Renewable Energy, Carbon and Nature Markets)
• Chapter tag (e.g., Kenya, Uganda)
• Post category (e.g., Job, Publication, News, Opportunity, Event)

You can apply one or more of these filters simultaneously to narrow your search down to posts to those that match all your selected criteria.

Simply type a keyword or phrase—such as a post title, topic, or author—into the search bar in the header. The system will show all posts that include your search. To refine your results, you can also apply one or two filters from the header, helping you find exactly what you’re looking for.

If no posts match your search criteria, you’ll see a message indicating that no results were found. Try adjusting your keywords or modifying your filter options to broaden your search and find relevant posts.

You can reset or clear all applied filters and search terms to return to the full list of Community Feed posts.  You can also clear all search queries or filters applied by clicking the ‘X’ icon in the page header section.

Simply click any of the post’s short text description to reveal the full post.  Some posts may also include additional resources such as downloadable files, external links, or images.

Some posts include a “Find Out More” link that directs you to an external website for additional details. When you click the link, a pop-up message will inform you that you’re leaving the TCN platform. If you’re happy to proceed, click “Take me there” to continue. If not, click “Close” or the “X” in the top-right corner to stay on the platform. Please note that external content is not covered by TCN’s terms of use or privacy policies.

Not yet – we’re working on it!

After logging into your account, click on the “Members” icon in the main navigation menu to access the Members’ Directory.  This will open the Members’ Directory where you can browse the full list of platform members.

A member’s profile includes their profile picture, short bio, interests, areas of expertise, organisation, role, and work location, along with links to their website and LinkedIn. Premium members can view full profiles, while free members can only access profile cards showing a member’s name, role, organisation, and profile picture.

To view a member’s profile, click on their name, photo, or card in the Members’ Directory. Premium members can access a detailed profile page with additional information such as bio, interests, and expertise, while free members can only see profile cards.

Premium members can also view all members across all Chapters, whereas free members are limited to viewing members within their own country Chapter.

With premium membership, you can access additional Members’ Directory features, including the ability to view all members across all Chapters, contact members and make introductions, and see full profiles (excluding private information). You can also filter members based on organisation type, expertise, and climate theme for more targeted networking.

Open the Members’ Directory, and use the search bar located at the top of the directory page.  Enter keywords such as the member’s name, job title, or organisation to quickly find the person you’re looking for.

Our directory offers several filtering categories including location, expertise, industry, and organisation sector/type.  These filters help you narrow down your search results to the most relevant members.  Directory filters are a paid membership feature, and are only available to Premium tier individuals and organisations.

You can also apply multiple filters to refine your search;  after selecting your initial filter (e.g., location), you can choose additional filters from the available options (such as Area of expertise or Climate theme).  Adding multiple filters will provide a more tailored list of members that match your criteria.

Double-check your search keywords and filter option.  If you’re still having trouble, it’s possible the member’s account may have been withdrawn, suspended, deleted, or not yet approved by TCN admins.

“My Shortlist” is your personal network within the platform, allowing you to keep track of members you know or want to engage with, such as colleagues, collaborators, or like-minded professionals.  Unlike system-generated lists, you create and manage your Shortlist manually, similar to adding connections on a social network. Your shortlist is completely private and visible only to you.

While browsing the Members’ Directory or viewing a member’s profile, click on the “Add to my shortlist” button near the top-right corner of your screen.  A pop-up will appear, allowing you to confirm the addition by clicking “Add.” You can also include an optional Private Note for your own reference, which will be visible only to you on their profile.

Once you click “Add” from the target member’s profile’s “Add to my shortlist” modal box, the member will appear in your “My Shortlist” section at the top of the Member’s Directory list.  If you typed a reference note when you added someone to your Shortlist, it will be displayed on their profile page’s “Private Notes” (see below for definition) tab.

Your Shortlist is created when you add at least one other Network member to it.  From then on, you may remove them if you wish.  Simply open the member’s profile for anyone you want to remove from your Shortlist, and click “Remove from Shortlist”.  This will remove them from your Shortlist.

Private Notes are details you can add about any other Network member to help you keep track of interesting people you’d like to connect with, collaborate with, or follow up on. You can use them to note shared interests, past interactions, mutual contacts, or key topics you’d like to discuss in the future. They’re a useful tool for making the most of the Directory and strengthening your professional network. 

To access Private Notes, open a member’s profile and click on the “Private Notes” tab to add details. These notes are completely private and visible only to you.

Private Notes are exactly that – they are private;  for your eyes only, and they will never be shared  with other members anyone.  Only you can read or edit them.

To introduce two members, go to the profile of the member you want to make the introduction to. Click the “Make an introduction” button near the top-right corner of the screen. A small pop-up window will appear where you can type the name of the person you’d like to introduce them to. Select their name from the search results, add an optional message if you wish, and then click “Make an introduction” to complete the process.

During the introduction process, you can add a personalised message explaining why you think the connection would be valuable.  The system will then create a new introduction thread in “Messages” between both members, using your message as the foundation. Once the introduction is sent, you will not be included in the conversation.

You can introduce any two members as long as both have active Premium membership.

If a member is not interested in the introduction, they are not required to respond, and the system will not send follow-ups or prompts. As TCN, we encourage members to respect each other’s preferences and avoid repeatedly making introductions.

Messages is a simple and direct way to connect with your Shortlist or other premium members, making networking and collaboration easier within the platform.

To send a message, log into your premium member account and navigate to the Members’ Directory. Open the profile of the member you wish to contact, click the “Message me” button, type your message in the chat window, and hit “Submit.” Currently, the messaging system supports plain text messages only.

You’ll receive real-time notifications on the platform whenever you get a new message, shown by a small turquoise marker on the top-right corner of the “Messages” icon in the main navigation. The system does not currently send email or SMS alerts, so be sure to check your inbox regularly.

To access the messaging system, log into the platform and click on the “Messages” icon (the speech bubble) within the navigation menu. This will open your inbox, where you can view and send messages.

Your previous messages are saved in your Messages inbox.  Select any conversation from the “Your chats” list to the left of the “Messages” section to review your chat history.

Absolutely.  All messages are encrypted and securely stored within our platform to ensure your conversations remain private.

If your messages aren’t reaching a connection, first make sure the recipient still has access to Premium Tier features.

If you are already logged in, you can click on the “Events” icon (the calendar) within the main navigation menu.

Our Events calendar includes both upcoming events and past events that are hosted by us and our partners.  You can see what’s coming up in your Community, as well as review previous events.  The events listed here are sourced from TCN’s own events calendar, and their format is a mix of in-person, virtual, and hybrid events.

The Events Calendar features both upcoming and past events hosted by The Climate Network and our partners. You can explore events relevant to your community, stay informed on what’s coming up, and revisit past events. Events may be in-person, virtual, or hybrid, offering flexible ways to engage. To browse all events coming up this year, visit our Climate Calendar.

The Events Calendar features events hosted by The Climate Network, our chapters, and our partners. If you’re interested in sponsoring or partnering with us on an event, please contact us at info@theclimatenetwork.earth. If you have an independent event to share with members, you can post it on the Community Feed.

With a Premium Membership, you unlock additional event features, including access to RSVP and guest lists for all events, invitations to exclusive, invite-only gatherings, and discounts on select paid events.

You can view events in two formats: a list view, which displays event details in a linear format, or a calendar view, which organises events by date.  To switch between these options, use the icons located below the “All Events” heading on the Events page.

Yes, a search bar is available in the Events section.  Enter keywords related to the event title, description, or location to quickly find the events that interest you.

1. Event Title & Description: An overview of the event and what to expect.
2. Date & Time: When the event is scheduled to start and end.
3. Location: For in-person events, this includes the venue address; for virtual events, a link to the meeting platform.
4. Organiser Details: Information about the host or organising group.
5. Event mode: Specifies whether the event is in-person, online, or hybrid.
6. RSVP Details: Clear instructions on how to register, plus a button that allows you to directly confirm your attendance.
7. Guestlist: A list of confirmed attendees (available for Premium members), helping you see who else is attending.

To RSVP, open the event post and click the “RSVP” button. You’ll be prompted to either confirm attendance directly through the platform (for TCN events) or be redirected to a third-party ticketing system (for partner events). Follow any additional instructions (such as filling out a form), and once completed, you’ll receive a confirmation email with event details.

When viewing an upcoming event post, click on the “Guestlist” tab to see all members who have RSVP’d.  Guestlist access is a Premium membership feature available to paid individual and organisational members.

The guestlist is integrated directly into the Event post.  Look for the “Guestlist” tab which can be found right next to the event “Details” tab.

Absolutely.  If you have a paid membership as an individual or organisation, you can click on an attendee’s name in the guestlist to view their full profile in the Members’ Directory.

At this time, the platform does not support direct search within the guestlist. However, you can use your browser’s built-in search function (CMD+F on Mac or CTRL+F on Windows) to locate a name within the list.

If you can’t see the guestlist, first check that you are logged into your account and viewing the event post in a supported browser. If the issue persists, verify that your Premium membership is still active, because ‘guestlist’ access is a feature available only to paid members.

To update your profile and account settings, click on your profile icon at the bottom of the main navigation menu—hovering over it will display the “My Profile” label. Then, select the “Edit Profile” button to make changes.

You can update the following details without restrictions:

• Personal details: Name, email, phone number, password, gender, and nationality.
• Work details: Role, role level, area of expertise, climate themes, what you bring to the Network, what you’re looking for in the Network, and LinkedIn link.

If you’re an organisation administrator, you can switch between the “Profile” and “Organisation” tabs to edit the relevant details. Be sure to click “Save” to keep your updates!

Updating your organisation or work location will automatically trigger a review of your membership in order to confirm that your updated profile still has climate relevance, as well as to ensure you still meet the Network’s Eligibility criteria.  We’ll review the changes and get back to you as soon as possible.  Your profile will remain active in the meantime. 

Open https://app.theclimatenetwork.earth in your browser, and click on the “Reset Password” link.  Enter the email address you provided in your membership application.  We’ll send you a fresh password, together with instructions to reset your password securely.

Once you have been approved to use and manage an organisation membership account, you will automatically have access to your membership management screen.  Log into the Platform using the same TCN account you added to manage your organisation account during the Organisation Onboarding (read ‘How do I apply for an organisation account?’ for more details).  Find and click the “Organisation” icon (the building silhouette) in the main navigation menu on the left side of your screen.

An organisation membership account primarily enables your organisation to manage which staff members can participate on the Network Platform. Through the “Organisation” section, account managers can easily add or remove staff members, ensuring the right people have access to engage with the Network.

When you click the “Organisation” icon in the main menu, you will find your organisation’s name, your country of registration, links to your website and LinkedIn profile, as well as an avatar you can use for displaying your logo.  You will also find the “Invite link” in the top-right corner of your screen.

Below the main header area, you will also see an overview of your organisation account.  Displayed here are: your membership package tier, the number of individuals added to your account versus the number allowed on your membership package, and finally the official status of your membership.

Below, you’ll find three lists that help you manage your organisation’s staff on the Network Platform:

1. Pending Users – Displays the names, roles, and locations of staff who have been invited but have not yet approved their membership. You can quickly approve or decline their access using the actions on the right-hand side.
2. Active Members – Lists staff who have accepted their invitations and are now part of your organisation’s membership. You can remove members at any time using the “Remove” action.
3. Administrators – Shows staff who have administrative access to manage the organisation’s membership account. Administrators can also be removed if needed.

These lists ensure you can easily oversee and control your organisation’s participation in the Network.

Click the ‘Invite link’ button in the top-right corner of your screen on the organisation management page.

This will automatically copy your organisation’s membership invitation link into your device’s clipboard.  Paste this into an email message or any text-based chat or direct messaging application like Slack, or WhatsApp, or even SMS – along with your own custom invitation message – and, send it to your intended colleague.

Your colleague will need to fill in the form with their details to set up their profile.  After some quick checks on our side based on our Eligibility criteria, they will be able to join the platform!

You can only add individuals working in your organisation.  The organisation name, website, and email domain they provide must match those submitted to TCN at the time of the Organisation membership application and approval.

While logged in as an organisation account’s manager, click the “Organisation” icon in the main menu to open your Organisations management screen.  Scroll down to the “Pending Members” list below the page header.  This list shows your organisation’s invited and TCN approved staff who you are yet to approve.

At the right-hand side of each individual profile listed here are two buttons:  ‘Approve’ and ‘Decline’.  Clicking ‘Approve’ will immediately grant that individual membership into your organisation, as well as all premium features associated with your organisation membership account.

Clicking ‘Decline’ will cancel your invitation.

Scroll down to the “Active Members” list below the page header.  This list shows your organisation’s staff who’ve already been invited and approved to use the Platform.

At the right-hand side of each individual profile listed is a ‘Remove’ button.  Clicking ‘Remove’ will immediately revoke that individual’s membership into your organisation, as well as all premium features associated with your organisation membership account.

Organisation Account managers have their ‘Remove’ buttons in red, and their membership cannot be revoked in this way.  Instead, they first have to be unassigned from the ‘Administrators’ list at the bottom of the screen.

While logged in as an organisation account’s manager, click the “Organisation” icon in the main menu to open your Organisations management screen.  Scroll down to the “Administrators” list below the page header, and near the bottom of the screen.  This list shows your organisation’s staff with the privilege to add, approve, or remove other staff from your organisation’s account.  They essentially control other staff members’ participation on the Platform.

At the right-hand side of each administrator profile listed is a ‘Remove’ button.  Clicking ‘Remove’ will immediately revoke that individual’s administrator privileges within your organisation account.

Organisation Account managers have their ‘Remove’ buttons in red, and their membership cannot be revoked in this way.  You cannot remove your own account from the list organisation administrators – another administrator will have to do this.  So, make sure to assign another staff member as administrator first.